Newsletter n°6 – 18/05/2009
Best Practice Exchange: Web Wizard follow up
By now I’ll assume you’ve signed up for a Twitter account. Perhaps you’ve even uploaded a picture of yourself or your company’s logo. But are you tweeting? And if so, what are you tweeting about? Read more >>
International press review
Tough times you said? Not for everybody!
OAK BROOK, Ill., May 8 /PRNewswire-FirstCall/ — McDonald’s Corporation announced today that global comparable sales rose 6.9% in April, marking the 72nd consecutive monthly increase. Comparable sales increases by segment were as follows:
U.S. increased 6.1%Europe increased 8.4%Asia/Pacific, Middle East and Africa increased 6.5%… Read more >>
How Restaurants are Improving Customer Service Standards?
A recent blog post on Restaurants & Institutions’ Web site drew quite a few responses when it asked whether a certain restaurant’s failure to properly honor a guest’s reservation reflected poor service standards or just an off night. Readers chimed in with comments ranging from « Don’t be so critical » to « The manager failed [the customer] … in representing his restaurant. » Read more >>
